Terms & Conditions

Subscription Terms & Conditions

 Our sessions are offered using a 'Pay What You Choose' method of payment. We understand that not everyone is in the same financial position, so please only pay what you feel you can. We hope to make SYT as inclusive as possible to all young people in Somerset and work hard with our funders and partners to make payments affordable for all, whilst ensuring a quality creative experience.

How does the subscription work?

Somerset Youth Theatre weekly sessions run in accordance with school term time. Your payment plan covers all fees for the year. These fees are split into 10 affordable payments, therefore fees are not taken during July & August. These fees are taken out on the 1st of every month.

What if a session is cancelled by SYTcic?

 In the unlikely event of cancellation of a session due to illness of unforeseen circumstances, SYT cic will administer a refund for the weekly amount.

 What if my child no longer wants to attend?

If you are not completely satisfied, you may cancel your subscription at any time. Our minimum subscription term is 1 month, following your FREE trial session. Please notify us if you wish to cancel your subscription for the following term within 5 working days of end of the previous term. If cancellation is given after this time, SYTcic will issue a full refund if the following month’s payment is taken out of your account.

 Can I still pay in a different way?

 After much research we have came to the decision that monthly payment is the most convenient and affordable way to take payments for all parents. Streamlining our payment options allows us to keep our admin to a minimum, and focus on making the sessions the best they can be - working with young people, families and partners to make a difference. However, we would never want to turn a young person down due to cost. Please do get in touch to see how we may be able to support your family if money is an issue.

Complaints Procedure

 If you have any complaints about how we have dealt with the provision of your subscription or have any queries please contact us at info@somersetyt.com, or through your usual Class 4 Kids account. We want to help and want to learn from our families experiences to make SYTcic a great place to be!


Code of Conduct

This Code of Conduct applies to professionals, participants, parents/carers/siblings and partners involved with Somerset Youth Theatre.

If you feel that someone is not following this code of conduct, in the first instance please tell the session facilitator. If you’d like to speak to someone else, or for further information on anything contained in this document, you can go directly to:

 

Selina Keedwell

SYT’s Artistic Director

selina@somersetyt.com

Joanne Evans

SYT’s Outreach & Participation lead

SYToutreach@gmail.com

 

Somerset Youth Theatre CIC

SYT aims to provide the best possible environment for anyone working, volunteering and participating in our projects.

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Everyone involved with SYT is encouraged to contribute to open, honest and respectful conversations that seek to support collective artistic learning.

GENERAL EXPECTATIONS

It is expected that anyone taking part in SYT activity will:

  • Follow current Government guidelines for keeping Covid-19 safe
  • Collaborate with everyone else in the session
  • Do their best to trust one another and be honest if they are finding this difficult
  • Listen to and respect other people’s views or opinion
  • Make space to ensure everyone has an equal voice
  • Contribute to sessions with a positive, supportive attitude
  • Follow best practice, and common sense, at all times
  • Tell someone if anything feels wrong or worrying.

We are opposed to Bullying and Harassment in any form.

We ask everyone involved in SYT to take responsibility for managing the impact that their actions, behaviour or comments may have on others.

This applies to all sessions delivered online, in-person and additional rehearsals or performances for special projects.

COVID CODE OF CONDUCT

Participants and parents/carers involved with Somerset Youth Theatre will aim to:

  • Follow current Covid-19 Gov guidance